Support Center

Getting Paid — Payouts & Earnings

As a Malet Owner, every Murchase made through your Malet earns you revenue. This guide explains how earnings work, how to set up payouts, and how to track your commission history.

How Earnings Work

When a Visitor completes a Murchase from your Malet, Mallnline automatically splits the payment:

  1. Your Earnings — The majority of the sale goes directly to your payout account
  2. Platform Commission — A small percentage is retained as a platform fee
  3. Processing Fee — Standard card processing fees (2.9% + $0.30) are deducted

Your commission rate depends on your subscription tier:

Tier Platform Commission You Keep
Starter 8% 92%
Pro 5% 95%
Enterprise 3% 97%

TIP

Upgrading your subscription tier directly reduces your commission rate. A Pro Malet saves 3% on every sale compared to Starter.

Example Breakdown

For a $100 Murchase on a Starter plan:

Line Item Amount
Gross Sale $100.00
Platform Commission (8%) −$8.00
Processing Fee (2.9% + $0.30) −$3.20
Your Net Payout $88.80

Setting Up Payments

Before you can receive payouts, you need to connect a bank account through Stripe Express.

Step 1: Navigate to Payouts

Go to your Malet management dashboard and click Payouts in the sidebar navigation.

Step 2: Start Onboarding

Click the "Set Up Payments" button. You'll be redirected to Stripe's secure onboarding page where you'll need to:

  • Verify your identity
  • Provide your business details (if applicable)
  • Connect a bank account or debit card

Step 3: Complete Verification

After submitting your information, Stripe will verify your identity. This usually takes a few minutes but can take up to 48 hours in some cases.

NOTE

Your account will show as "Onboarding" until Stripe completes verification. Once verified, it automatically transitions to "Active" and payouts begin on your chosen schedule.

Stripe onboarding links expire after a single use. If you didn't complete the process, simply return to the Payouts page and click "Continue Setup" to generate a new link.

Payout Schedule

Once your account is active, you can configure when you receive payouts:

Schedule Description
Daily Payouts every business day
Weekly Payouts once per week on your chosen day
Biweekly Payouts every two weeks
Monthly Payouts once per month on your chosen day
Manual Request payouts on demand

To change your schedule, go to Payouts → Settings and select your preferred interval.

IMPORTANT

Stripe typically takes 2 business days to transfer funds to your bank account after a payout is initiated, regardless of your schedule setting.

Understanding Your Dashboard

The Payouts dashboard has four sections:

Overview Cards

At the top of the page, you'll see key metrics:

  • Total Earnings — Lifetime revenue after commissions
  • Pending Balance — Funds waiting for the next scheduled payout
  • Next Payout — Estimated date and amount of your next payout
  • Commission Rate — Your current platform fee percentage

Commission History

A detailed table showing every Murchase and its commission breakdown:

  • Murchase ID — Link to the original Murchase
  • Gross Amount — The full sale price
  • Commission — Platform fee deducted
  • Net Payout — What you received
  • Status — Pending, Settled, Refunded, or Partially Refunded

Settings

Configure your payout schedule, view your KYC verification status, and manage your bank account details (managed through Stripe's dashboard).

Rolling Reserve

For new Malet Owners, Mallnline holds a small reserve (10%) from each payout for the first 90 days. This protects both you and the platform from chargebacks and disputes.

Detail Value
Reserve percentage 10%
Duration 90 days from your first sale
Enterprise tier Exempt (0% reserve)

After the 90-day maturity period, the reserve is automatically lifted and all future payouts are sent in full.

NOTE

The reserve funds are not lost — they are simply delayed. Once the holding period expires for each transaction, those funds are released to your pending balance.

Refunds and Commissions

When a Murchase is refunded, the commission is proportionally returned to you:

  • Full refund — 100% of the commission is returned
  • Partial refund (e.g., 40%) — 40% of the commission is returned

The platform absorbs the Stripe processing fee on refunds — you are never charged processing fees on refunded Murchases.

Account Statuses

Your payout account can be in one of these states:

Status Meaning Action Required
Pending Account created but onboarding not started Click "Set Up Payments"
Onboarding Stripe verification in progress Wait for verification (or complete any pending steps)
Active Fully verified, payouts enabled None — you're all set!
Suspended Temporarily paused (e.g., dispute threshold) Contact support
Deactivated Account permanently closed Contact support to reactivate

Frequently Asked Questions

How long until I receive my first payout?

After your Stripe account is verified (usually within minutes), payouts follow your chosen schedule. Stripe transfers take an additional 2 business days to reach your bank account.

Can I change my bank account?

Yes — click "Manage on Stripe" in your Payout Settings to update your bank details through Stripe's secure dashboard.

Why is my commission rate different from what I expected?

Your commission rate is determined by your Malet's subscription tier (Starter: 8%, Pro: 5%, Enterprise: 3%). Upgrade your subscription to reduce your commission rate.

What happens to my earnings if I downgrade my tier?

Your commission rate changes immediately to match your new tier. Any already-settled Murchases are unaffected — only future Murchases use the new rate.

Can I receive payouts in my local currency?

Stripe supports payouts in most major currencies. Your payout currency is set during the Stripe Express onboarding process based on your bank account's country.

WARNING

If you need to change your payout currency after setup, you'll need to contact support to deactivate your current account and create a new one.