Support Center

Getting Started as a Malet Owner

Welcome to Mallnline! This guide walks you through the entire journey from discovering the platform to launching your first Malet and managing it from The Deck — your personal command center inside the virtual mall.

What is a Malet Owner?

A Malet Owner is anyone who operates a storefront (called a Malet) on the Mallnline virtual mall. As a Malet Owner, you can:

  • Sell physical products, digital goods, and services
  • Publish blog posts with your Malet's built-in blog engine
  • Communicate with Visitors via uChat (end-to-end encrypted messaging)
  • Track revenue, Murchases, and engagement from The Deck
  • Invite team members to collaborate on your Malet

TIP

You can start for free on the Starter plan — no credit card required. Create your first Malet in under 5 minutes.

Step 1: Register as a Malet Owner

Visit the Become a Malet Owner page at /owner/register. This is your starting point for joining the platform.

If You Don't Have an Account Yet

  1. Click "Sign In to Get Started" — this takes you to the Mallnline sign-in page.
  2. Create your account using a Magic Link (email), Google, Apple, Facebook, or X.
  3. After signing in, you'll be redirected to create your first Malet.

If You Already Have an Account

  1. Visit /owner/register while signed in.
  2. If you don't own any Malets yet, click "Create Your Malet — It's Free" to launch the creation wizard.
  3. If you already own Malets, you'll see a welcome message with a link to The Deck.

Choosing Your Path

The registration page presents two paths:

Path Best For Plan Cost
Solo Creator Freelancers, artists, individual sellers Starter Free
Business & Team Teams, agencies, multi-Malet operations Pro $29/month
  • Solo Creator: Takes you directly to the Malet creation wizard. You can manage one Malet with up to 3 team members.
  • Business & Team: Takes you to create an Organization first, then launch Malets under it. Includes custom domains, RBAC, and up to 5 Malets.

NOTE

You can always upgrade later. Start on Starter and move to Pro when your business grows.

Step 2: Create Your Malet

Once you've chosen your path, the 5-step Malet Creation Wizard guides you through:

  1. Choose Your Vertical — Select your industry (Food & Beverage, Fashion, Tech, etc.)
  2. Set Your Identity — Pick a name, claim your m|handle, and write a tagline
  3. Configure Your Vertical — Set up industry-specific options and discovery tags
  4. Choose Your Tier — Compare Starter, Pro, and Enterprise features
  5. Review & Launch — Confirm details and go live

Your Malet is live immediately after creation — Visitors can find it through the Lobby feed, search, and direct links.

Step 3: Navigate The Deck

The Deck at deck.mallnline.com/dashboard is your operational command center. Think of it as your private office inside the virtual mall.

What You'll See

When you open The Deck, you'll find:

  • Stats Row: Four cards showing your total Malets, Products, Services, and Blog Posts at a glance.
  • My Malets Grid: Every Malet you own, displayed as cards with quick action buttons:
    • Manage — Opens your Malet's management dashboard
    • Blog — Opens the blog editor for your Malet
    • View — Opens your Malet's public storefront
  • Create New Malet: A dashed card that takes you to the creation wizard.
  • Quick Actions: Six launcher cards for common tasks:
    • Create New Malet
    • Analytics (opens The Tower dashboard)
    • Organization (manage or create an org)
    • Settings (account preferences)
    • Pricing & Plans (compare tiers)
    • Support (help center)

Organization Context

If you belong to an Organization, The Deck automatically scopes to show only Malets owned by that Organization. You'll see:

  • An org banner at the top: "Showing Malets owned by [Org Name]"
  • An org badge next to The Deck title

Switch between personal and org context using the Org Switcher in the navigation bar.

IMPORTANT

The Deck is different from the Admin Dashboard (The Tower). The Deck shows YOUR Malets and operations. The Admin Dashboard provides platform-wide analytics and moderation tools for privileged administrators.

Step 4: Compare Plans & Pricing

Visit /owner/pricing to see a full comparison of all available plans.

Plan Overview

Feature Starter (Free) Pro ($29/mo) Enterprise (Custom)
Malets 1 5 Unlimited
Team Members 3 10 Unlimited
Commission 8% 5% 3%
Custom Domain — ✓ ✓
Custom Roles (RBAC) — ✓ ✓
SAML & SCIM — — ✓
Priority Support — ✓ ✓
Dedicated Manager — — ✓

Annual Billing

Toggle to Annual billing on the pricing page to save 20% on Pro and Enterprise plans. The pricing cards update instantly to show the discounted monthly rate and the total annual cost.

Commission Rates

Mallnline charges a percentage commission on each Murchase processed through your Malet. Higher-tier plans come with lower commission rates, meaning more of each sale goes directly to you.

Frequently Asked Questions

The pricing page includes answers to common questions:

  • Can I upgrade or downgrade? — Yes, at any time from your Organization settings.
  • What happens at my Malet limit? — You'll be prompted to upgrade, but existing Malets stay fully active.
  • Do I need an Organization for Starter? — No, Starter is designed for solo creators.

Accessing Your Tools

Here's where to find everything as a Malet Owner:

What You Need Where to Go
Your command center deck.mallnline.com/dashboard (The Deck)
Create a new Malet /create-malet
Manage a specific Malet deck.mallnline.com/{your-malet-handle}/manage
Write blog posts deck.mallnline.com/{your-malet-handle}/manage/blog
Compare pricing plans /owner/pricing
Platform analytics /admin (The Tower)
Account settings /settings
Get help /support

The For Business section in the footer adapts based on your sign-in status:

  • Not signed in: You'll see "Become a Malet Owner" (→ registration), "Open a Malet" (→ for-business), and "Pricing" (→ plan comparison).
  • Signed in: You'll see "The Deck" (→ your dashboard), "Admin Dashboard" (→ The Tower), "Manage Malets", "New Organization", and "Pricing".

TIP

Bookmark deck.mallnline.com/dashboard for quick access to your Malet Owner workspace. It's your daily starting point on Mallnline.