When a team admin invites you to join their Organization on Mallnline, you'll receive both an email and an in-app notification. This guide walks you through every step — from receiving the invite to joining the team.

How Invitations Work

Organizations on Mallnline use a token-based invitation system. When someone invites you:

1. A unique, time-limited invitation token is created
2. You receive a branded email with an "Accept Invitation" button
3. An in-app notification appears in your notification feed with inline actions

Accepting an Invitation

There are two ways to accept:

From Your Notifications

The quickest way is directly from your notification feed:

1. Click the 🔔 bell icon in the top navigation bar
2. Find the "Organization Invitation" notification
3. Click the ✓ Accept button

You'll be redirected to your Organizations page, where you'll see the new team in your sidebar.

From the Full Notifications Page

You can also accept from the full notifications page at /notifications:

1. Navigate to Notifications from the bell icon or directly via the URL
2. Locate the invitation card — it will display the Organization name and your assigned role
3. Click ✓ Accept to join, or Decline to dismiss the invitation

From the Email

Every invitation email includes a prominent "Accept Invitation" button that links directly to the acceptance page. Click it to accept from your inbox.

Declining an Invitation

If you don't wish to join the Organization:

• Click Decline on the notification card
• This dismisses the notification — the invitation token is not consumed and will eventually expire

Checking Your Role

When you accept an invitation, you're assigned the role specified by the admin who invited you. Common roles include:

You can check your current role on the Organization's manage page under Teams & Members.

For Organization Admins

Sending Invitations

1. Go to your Organization's manage page
2. Select the Teams & Members tab
3. Enter the invitee's email address and select a role
4. Click Send Invite

The invitee will receive both an email and an in-app notification (if they have a Mallnline account).

Tracking Pending Invitations

Admins can monitor outstanding invitations in the Pending Invitations section of the Teams & Members tab. Each pending invite shows:

• The invitee's email address
• The assigned role
• The current status (Pending, Expired, or Accepted)
• Time elapsed since the invitation was sent

Revoking an Invitation

If you need to cancel a pending invitation:

1. Find the invitation in the Pending Invitations list
2. Click the Revoke button
3. Confirm the action

Once revoked, the invitation token is invalidated and the recipient can no longer accept it.

Invitation Emails

Invitation emails are branded and include:

• The Organization name and who invited you
• Your assigned role (displayed as a badge)
• A prominent Accept Invitation button
• The expiration date of the invitation

If you didn't expect an invitation, you can safely ignore the email — it will expire automatically.

Troubleshooting

I don't see Accept/Decline buttons

Accept and Decline buttons appear on notifications that contain a valid invitation token. If the invitation was sent before this feature was available, you may need to ask the admin to resend the invitation.

The invitation expired

Organization admins can resend expired invitations. Ask your team admin to send a new one from the Teams & Members tab.

I accepted but don't see the Organization

Try refreshing your browser. If the Organization still doesn't appear in your sidebar, sign out and sign back in to refresh your memberships.

Related

• Managing Your Organization — Full guide to Organization settings and team management
• Understanding Notifications — How the Mallnline notification system works
• Account Security — Keeping your account safe